Refund policy
We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at ntellijenthudlumllc@gmail.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return question at ntellijenthudlumllc@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if you find that the item is defective or damaged or if you have received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without providing justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ntellijenthudlumllc@gmail.com.
We do not accept returns due to a change of mind. We only offer returns for items that are faulty or damaged, as each item is made to order.
We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at ntellijenthudlumllc@gmail.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return questions at ntellijenthudlumllc@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if you find that the item is defective or damaged or if you have received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justifying. As mentioned above, your item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at ntellijenthudlumllc@gmail.com.